Understanding Customer Centricity in Customer Care
22 January 2025 In today’s competitive business environment, customer care goes beyond answering inquiries and solving complaints. Customer centricity is a strategic approach that places the customer at the centre of every business decision, interaction, and service offering. It’s about…
Read moreDebating the new Migration Policy
22 January 2025 Malta has unveiled its new Labour Migration Policy, setting out reforms aimed at addressing workforce challenges while ensuring fair and sustainable employment practices. The policy is now open to public consultation for two months, with the government…
Read moreToday’s Workplace Reality – The Mental Health Aspect
12th January 2021 What we are facing, tips how to handle this and our collaboration with Richmond Foundation Employees just like each and every one of us have their own personal lives to handle and this last year the pandemic…
Read moreBack to Work in the New Normal Policy
1st June 2020 The current public health emergency has had a significant effect on businesses. Many have been forced to shut down operations, or have seen a significant dip in business for a while. However, with the ongoing easing of measures,…
Read more41% of employees believe that company does not own data!
9th March 2020 Egress Data Breach Survey 2020 A recently published survey commissioned by egress and conducted by Opinion Matters shows that during the last 12 months IT leaders have become more concerned about risks of insider breaches. In fact, the…
Read moreIn-house Training: what’s in it for you?
“Do not take it for granted that all your employees have the same awareness and understanding.” We are noting that discrimination matters are on the increase (in particular in relation to comments/jokes being made at the workplace) however this does…
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