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employees

Understanding Customer Centricity in Customer Care

22 January 2025 In today’s competitive business environment, customer care goes beyond answering inquiries and solving complaints. Customer centricity is a strategic approach that places the customer at the centre of every business decision, interaction, and service offering. It’s about…

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Debating the new Migration Policy

22 January 2025 Malta has unveiled its new Labour Migration Policy, setting out reforms aimed at addressing workforce challenges while ensuring fair and sustainable employment practices. The policy is now open to public consultation for two months, with the government…

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Back to Work in the New Normal Policy

1st June 2020 The current public health emergency has had a significant effect on businesses. Many have been forced to shut down operations, or have seen a significant dip in business for a while. However, with the ongoing easing of measures,…

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In-house Training: what’s in it for you?

“Do not take it for granted that all your employees have the same awareness and understanding.” We are noting that discrimination matters are on the increase (in particular in relation to comments/jokes being made at the workplace)  however this does…

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