22 January 2025 In today’s competitive business environment, customer care goes beyond answering inquiries and solving complaints. Customer centricity is a strategic approach that places the customer at the centre of every business decision, interaction, and service offering. It’s about…
19 June 2024 In the modern workplace, continuous professional development is not merely an option but a necessity. One of the most effective ways to ensure this is by investing in ‘train the trainer’ programmes. Training the trainers is a…
Guest Post by Sonya Sammut 19 April 2021 As the mother of two boys and one dog, and the woman who fights chaos to extract order in the house, I am privileged to serve as the minister of home affairs….
“Do not take it for granted that all your employees have the same awareness and understanding.” We are noting that discrimination matters are on the increase (in particular in relation to comments/jokes being made at the workplace) however this does…